Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

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Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 43% of Service Desk Support Analyst job descriptions contained technical support as a required skill.

Keywords / Skills

Popularity

technical support
43%
customer service
43%
2nd line support
29%
helpdesk
29%
1st line
29%
windows
29%
troubleshooting
29%
service desk
29%
active directory
29%
telephony
29%
it technician
29%
it support
29%
it helpdesk
29%
inbound calls
29%
excel
29%
1st line support
29%
itil
15%
call logging
15%
m365
15%
pc
15%
2nd line
15%
av
15%
directory
15%
technology
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.