Service Desk Skills you Need for your CV and Career in It & Telecoms

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Service Desk Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk role. We ranked the top skills based on the percentage of Service Desk job descriptions they appeared on. For example, 100% of Service Desk job descriptions contained 2nd line as a required skill.

Keywords / Skills

Popularity

2nd line
100%
bau
100%
customer support
100%
itil
100%
service desk
100%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Service Desk skills and keywords or scan your CV to get a personalised score.