Customer Support Engineer Skills you Need for your CV and Career in It & Telecoms

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Customer Support Engineer Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Customer Support Engineer role. We ranked the top skills based on the percentage of Customer Support Engineer job descriptions they appeared on. For example, 32% of Customer Support Engineer job descriptions contained 2nd line as a required skill.

Keywords / Skills

Popularity

2nd line
32%
technical support
32%
1st line
25%
customer support
22%
it technician
19%
technical support engineer
19%
technical customer support
19%
tech support
19%
it systems technician
19%
it systems support
19%
information technology
19%
ict technician
19%
communication skills
16%
windows
10%
networking
10%
helpdesk
10%
problem solving
10%
service desk
7%
network
7%
cloud
7%
troubleshooting
7%
object oriented
7%
customer services
7%
telephone manner
7%
microsoft office
7%
microsoft
7%
linux
7%
electronic
4%
storage
4%
customer technical support
4%
product support
4%
data
4%
3rd line support
4%
citrix
4%
microsoft sql server
4%
network security
4%
vmware infrastructure
4%
cisco
4%
communications
4%
electrical
4%
aci
4%
install
4%
maintenance
4%
navy
4%
radar
4%
telecomms
4%
weapons
4%
active directory
4%
ex forces
4%
liverpool
4%
worldwide
4%
msp practitioner
4%
remote desktop
4%
engineering
4%
electronic hardware
4%
managed services
4%
hardware support
4%
wan
4%
windows azure
4%
technical skills
4%
.net
4%
agile
4%
c#
4%
scrum
4%
software development
4%
software engineers
4%
system architects
4%
2nd line support
4%
computing
4%
technical service desk analyst
4%
analytical skills
4%
customer service
4%
digital forensics
4%
computer hardware
4%
product training
4%
software
4%
work ethic
4%
written communication
4%
sdn
4%
sda
4%
ccnp
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Support Engineer skills and keywords or scan your CV to get a personalised score.