Technical Support Skills you Need for your CV and Career in Customer Service

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Technical Support Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Technical Support role. We ranked the top skills based on the percentage of Technical Support job descriptions they appeared on. For example, 66% of Technical Support job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
66%
technical support
33%
customer support
22%
french
16%
warranty
14%
call centre
14%
client support
12%
renewable energy
12%
renewables
12%
german
12%
helpdesk
10%
communication skills
8%
customer services
8%
technical
8%
ev charging
8%
solar panels
8%
outbound calls
8%
engineering
8%
financial services
6%
saas
6%
customer care
6%
advisor
6%
customers
6%
inbound calls
6%
onboarding
4%
energy
4%
compressed air
4%
service engineers
4%
hybrid
4%
italian
4%
computer literate
4%
client services
4%
engineer
4%
mechanical
4%
jira
4%
customer complaints
4%
security clearance
4%
vsat
4%
spanish
2%
french speaking
2%
italian speaking
2%
customer service agent
2%
english
2%
sunbury
2%
trilingual
2%
administration
2%
confident communicator
2%
highly organised
2%
multitask
2%
problem solving
2%
stock control
2%
team player
2%
time management
2%
customer focused
2%
resolution
2%
banking
2%
contact centre
2%
csr
2%
customer service representative
2%
digital banking
2%
first direct
2%
inbound
2%
outbound
2%
technology
2%
written communication
2%
co ordinator
2%
issue resolution
2%
advanced excel
2%
cold calling
2%
communications
2%
telecommunications
2%
telephone manner
2%
additive manufacturing
2%
sales support
2%
management
2%
manufacturer
2%
and customer relationship management (crm) tools
2%
ticketing systems
2%
analytics
2%
automotive industry
2%
customer success
2%
ecommerce
2%
product specialists
2%
hardware
2%
it support
2%
admin
2%
b2b
2%
b2c
2%
claims management
2%
consumer rights
2%
crm
2%
data entry
2%
microsoft excel
2%
operational support
2%
construction
2%
product
2%
customer experience
2%
social media
2%
aftersales
2%
early years
2%
edrm
2%
flexible
2%
hybrid working
2%
itil
2%
kofax
2%
lift
2%
manufacture
2%
occ
2%
operational excellence
2%
power tools
2%
rights
2%
safeguarding
2%
sen
2%
send
2%
social care
2%
systems
2%
wisdom
2%
linux
2%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Technical Support skills and keywords or scan your CV to get a personalised score.