Helpdesk Administrator Skills you Need for your CV and Career in Customer Service

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Helpdesk Administrator Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk Administrator role. We ranked the top skills based on the percentage of Helpdesk Administrator job descriptions they appeared on. For example, 90% of Helpdesk Administrator job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
90%
customer services
20%
telephone manner
20%
helpdesk
20%
administrative
20%
service desk
20%
calls
20%
crm
10%
line support
10%
technical support
10%
ticketing systems
10%
communication skills
10%
crm databases
10%
microsoft crm
10%
resource
10%
resource allocation
10%
resourcing
10%
sap crm
10%
administration
10%
call logging
10%
1st line
10%
communicator
10%
customer service administrator
10%
database administration
10%
scheduling
10%
maintenance
10%
gas
10%
checks
10%
appointments
10%
web chat
10%
telephony
10%
customer care
10%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk Administrator skills and keywords or scan your CV to get a personalised score.