Helpdesk Skills you Need for your CV and Career in Customer Service

Share

Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 75% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
helpdesk
75%
volumes
25%
communication skills
25%
teamwork
25%
supportive
25%
support functions
25%
shaping
25%
service level agreements
25%
complaints
25%
caring
25%
calls
25%
it support
25%
admin
25%
switchboard
25%
technical support
25%
service desk
25%
customer support
25%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.