Helpdesk Skills you Need for your CV and Career in Customer Service
Helpdesk Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 79% of Helpdesk job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
79%
banking
40%
customer service representative
35%
csr
27%
first direct
27%
inbound
27%
outbound
27%
helpdesk
27%
contact centre
18%
digital banking
14%
communication skills
14%
hsbc
14%
bank
14%
assistant
14%
telephone manner
14%
customer services
9%
operational support
5%
call logging
5%
customer support
5%
retail
5%
it support
5%
sap crm
5%
resourcing
5%
resource allocation
5%
technical support
5%
admin
5%
resource
5%
switchboard
5%
microsoft crm
5%
administrative
5%
crm databases
5%
crm
5%
customer service consultant
5%
advisor
5%
ticketing systems
5%
acceptance testing
5%
computer literate
5%
service desk
5%
communicator
5%
'customer service'
5%
call centre
5%
written communication
5%
technology
5%
german
5%
sales support
5%
Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.