Customer Support Agent Skills you Need for your CV and Career in Customer Service

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Customer Support Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support Agent role. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 86% of Customer Support Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
86%
coordinator
29%
admin
29%
call centre
29%
couriers
29%
crm
29%
customer complaints
29%
ecommerce
29%
sap
29%
spanish
15%
multilingual
15%
italian
15%
german
15%
critical thinking
15%
teamwork
15%
tcf
15%
regulatory requirements
15%
product offerings
15%
lead generation
15%
customer experience
15%
customer engagement
15%
collaboration
15%
business sale
15%
customer support
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support Agent skills and keywords or scan your CV to get a personalised score.