Customer Support Skills you Need for your CV and Career in Customer Service

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Customer Support Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support role. We ranked the top skills based on the percentage of Customer Support job descriptions they appeared on. For example, 65% of Customer Support job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
65%
customer support
36%
call centre
16%
admin
13%
communication skills
11%
software
8%
aftersales
8%
customer services
8%
hr software
6%
payroll
6%
contact centre
6%
inbound
6%
outbound
6%
technology
6%
client services
6%
quotes
6%
sales
6%
saas
6%
negotiation
6%
jira
6%
telesales
6%
customer support agent
3%
banking
3%
csr
3%
customer service representative
3%
digital banking
3%
first direct
3%
german
3%
written communication
3%
collections advisor
3%
customer advisor
3%
debt
3%
administrative
3%
order processing
3%
advanced excel
3%
cold calling
3%
communications
3%
outbound calls
3%
telecommunications
3%
account management
3%
administration
3%
advisor
3%
automotive
3%
bdm
3%
car
3%
cars
3%
clients
3%
commercial
3%
dealership
3%
manager
3%
manufacturing
3%
post care
3%
selling
3%
senior
3%
supervisor
3%
workshop
3%
hr
3%
customer support manager
3%
property management
3%
arrears
3%
collections
3%
account managers
3%
administrators
3%
sales order processor
3%
logistics
3%
pharmaceutical
3%
planning
3%
production planning
3%
scheduling
3%
technical support
3%
value-added
3%
excel
3%
outlook
3%
word
3%
operational support
3%
compliance
3%
strong it skills
3%
telephone manner
3%
b2b
3%
local authority
3%
training courses
3%
customer support specialist
3%
manchester
3%
early years
3%
edrm
3%
flexible
3%
hybrid
3%
hybrid working
3%
itil
3%
kofax
3%
lift
3%
occ
3%
safeguarding
3%
sen
3%
send
3%
social care
3%
systems
3%
wisdom
3%
problem solving
3%
analytics
3%
automotive industry
3%
customer success
3%
ecommerce
3%
product specialists
3%
apprenticeship
3%
business studies
3%
call centre assistant
3%
estimating
3%
microsoft
3%
office administration
3%
parts advisor
3%
retail sales
3%
sales administration
3%
sales advisor
3%
sales assistant
3%
service administrator
3%
efficient and motivated
3%
financial services
3%
outgoing personality
3%
proactive approach
3%
crm
3%
inbound calls
3%
linux
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Support skills and keywords or scan your CV to get a personalised score.