Customer Services Manager Skills you Need for your CV and Career in Customer Service

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Customer Services Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Manager role. We ranked the top skills based on the percentage of Customer Services Manager job descriptions they appeared on. For example, 50% of Customer Services Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
50%
customer service manager
28%
customer services
23%
management
17%
customer experience manager
12%
fashion
12%
jewellery
12%
manager
12%
retail
12%
beauty
12%
accessories
12%
customer service management
12%
customer services manager
12%
management skills
12%
financial services
12%
administration
6%
office manager
6%
escalation process
6%
member services manager
6%
process improvement
6%
staff training
6%
customer complaints
6%
it literate
6%
microsoft
6%
telephone calls
6%
account manager
6%
strategic planning
6%
performance reviews
6%
contact centre
6%
team management
6%
team leader
6%
mortgage advisor
6%
sales
6%
fmcg
6%
customer services supervisor
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Manager skills and keywords or scan your CV to get a personalised score.