Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 67% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
67%
call centre
25%
customer service advisor
17%
contact centre
12%
customer support
12%
customer care
9%
customer service administrator
9%
interpersonal skills
9%
client services
9%
calls
9%
london
9%
customer satisfaction
9%
travel
9%
b2b
9%
b2c
9%
customer service representative
6%
customer services
6%
business support
6%
client service
6%
customer service consultant
6%
inbound sales
6%
customer services administrator
6%
sales support
6%
client relationship manager
6%
client support
6%
relations manager
6%
customer relationship manager
6%
customer retention manager
6%
implementation manager
6%
organisational skills
6%
telesales
6%
customer service manager
3%
client relationship advisor
3%
dutch
3%
client services executive
3%
customer relations
3%
customer service executive
3%
insurance
3%
customer service agent
3%
contact centre agent
3%
polish
3%
fast paced environment
3%
emergency services
3%
construction
3%
manager
3%
asbestos
3%
self management
3%
demolition
3%
hazardous waste
3%
skip hire
3%
waste
3%
waste management
3%
consumer debt
3%
debt management
3%
microsoft office
3%
outbound calls
3%
sales
3%
sap system
3%
supervisory experience
3%
team leader
3%
german
3%
front of house assistant
3%
client
3%
consumer
3%
customer
3%
representative
3%
enquiries assistant
3%
financial services
3%
admin
3%
administration
3%
enquiries advisor
3%
client team enquiries assistant
3%
customer services executive
3%
spanish
3%
portuguese
3%
enquiries executive
3%
french
3%
communication skills
3%
crm
3%
customer complaints
3%
e-commerce
3%
microsoft excel
3%
microsoft word
3%
order processing
3%
outlook
3%
powerpoint
3%
professional conduct
3%
written communication
3%
government
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.