Customer Service Manager Skills you Need for your CV and Career in Customer Service

Share

Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 42% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
42%
customer service manager
42%
management skills
17%
customer services
17%
management
17%
telephone calls
9%
organisational skills
9%
microsoft office
9%
microsoft
9%
it literate
9%
customer satisfaction
9%
customer complaints
9%
booking systems
9%
inbound calls
9%
team leader
9%
supervisor
9%
kpi
9%
account management
9%
customer service management
9%
operations manager
9%
logistics manager
9%
customer operations manager
9%
administration
9%
strategic planning
9%
financial services
9%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.