Customer Service Associate Skills you Need for your CV and Career in Customer Service

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Customer Service Associate Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Associate role. We ranked the top skills based on the percentage of Customer Service Associate job descriptions they appeared on. For example, 75% of Customer Service Associate job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
organisational skills
28%
communication skills
21%
product training
21%
administrative
19%
finance
14%
german
10%
french
10%
career development
7%
customer support
7%
computer literate
7%
financial services
7%
pa
5%
executive
5%
customer service assistant
5%
business administrator
5%
administrator
5%
admin assistant
5%
office assistant
5%
dutch
5%
administrative duties
5%
fast paced environment
5%
bright
5%
contact centre
5%
pa to associate
5%
communications
5%
customer interaction
5%
personal assistant
5%
customer care
5%
administration
5%
call centre
5%
customer service contact centre
5%
customer experience
5%
interpersonal skills
3%
training
3%
tech
3%
service quality
3%
scheme
3%
payments
3%
microsoft office
3%
bonus
3%
benefits
3%
temporary staffing
3%
order processing
3%
arrears
3%
collections
3%
negotiation
3%
complaint management
3%
customer complaints
3%
claims handling
3%
customer services
3%
accuracy
3%
administrative support
3%
italian
3%
office administration
3%
order management
3%
written communication
3%
rates
3%
asap
3%
data processing
3%
work ethic
3%
numerical analysis
3%
chat
3%
attention to detail
3%
methodical
3%
microsoft excel
3%
planning
3%
telephone manner
3%
v look ups
3%
client services executive
3%
mandarin
3%
client care
3%
graduate level
3%
business support
3%
csa
3%
customer service advisor
3%
customer service officer
3%
housing
3%
rents
3%
repairs
3%
repairs admin
3%
repairs planner
3%
scheduler
3%
social housing
3%
b2b
3%
export
3%
crm
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Associate skills and keywords or scan your CV to get a personalised score.