Customer Service Agent Skills you Need for your CV and Career in Customer Service

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Customer Service Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 50% of Customer Service Agent job descriptions contained critical thinking as a required skill.

Keywords / Skills

Popularity

critical thinking
50%
german
50%
italian
50%
multilingual
50%
spanish
50%
call centre
50%
contact centre
50%
customer care
50%
customer service
50%
email
50%
phone
50%
webchat
50%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.