Customer Service Skills you Need for your CV and Career in Customer Service

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Customer Service Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service role. We ranked the top skills based on the percentage of Customer Service job descriptions they appeared on. For example, 86% of Customer Service job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
86%
administrative
20%
call centre
15%
customer services
10%
calls
10%
advisor
10%
microsoft office
10%
order processing
10%
ms office
5%
general administration
5%
customer complaints
5%
business administration
5%
proactive
5%
claims
5%
dynamic
5%
computer literate
5%
communication
5%
clients
5%
library
5%
events
5%
logistics
5%
receptionist duties
5%
asbestos
5%
facilities
5%
construction
5%
customer service manager
5%
demolition
5%
hazardous waste
5%
insurance
5%
manager
5%
skip hire
5%
waste
5%
waste management
5%
sales support
5%
process driven
5%
distribution
5%
freight
5%
produce
5%
general admin
5%
resolving issues
5%
telephone manner
5%
administrative support
5%
customer queries
5%
orders
5%
customer experience
5%
outbound calls
5%
member retention
5%
telephone
5%
compressed air
5%
customer service advisor
5%
service engineers
5%
technical
5%
warranty
5%
contact centre
5%
customer care
5%
sales admin
5%
admin
5%
helpdesk
5%
planner
5%
reception
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service skills and keywords or scan your CV to get a personalised score.