Contact Centre Agent Skills you Need for your CV and Career in Customer Service

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Contact Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 50% of Contact Centre Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
50%
contact centre
42%
call centre
34%
crm
25%
data
17%
webchat
17%
customer care
17%
team leadership
17%
queries
17%
advisor
17%
call centre agent
17%
customer service advisor
17%
organised
9%
emails
9%
ms office
9%
customer services
9%
calls
9%
admin
9%
sap
9%
agent
9%
ecommerce
9%
customer complaints
9%
couriers
9%
phone
9%
email
9%
assistant
9%
coaching
9%
office work
9%
hybrid
9%
call handler
9%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.