Complaints Team Leader Skills you Need for your CV and Career in Customer Service

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Complaints Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Team Leader role. We ranked the top skills based on the percentage of Complaints Team Leader job descriptions they appeared on. For example, 54% of Complaints Team Leader job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
54%
complaints
40%
customer complaints
18%
team leader
18%
communication skills
15%
manager
11%
compliance
11%
complaint
11%
customer service manager
11%
inbound call centre
11%
call centre
11%
customer support
11%
customer service team leader
11%
complaint handling
11%
asbestos
8%
customer service supervisor
8%
construction
8%
demolition
8%
fos
8%
hazardous waste
8%
enquiries assistant
8%
waste management
8%
waste
8%
skip hire
8%
client team enquiries assistant
8%
customer service representative
8%
customer services executive
8%
enquiries executive
8%
enquiries advisor
8%
resolutions
4%
service processes
4%
work ethic
4%
delivering exceptional customer service
4%
inquiries
4%
escalation resolution
4%
resolve issues
4%
resolving issues
4%
contact centre
4%
customer experience
4%
email clients
4%
resolving
4%
supervising
4%
telephone manner
4%
claims handling
4%
complaint management
4%
leasing
4%
account manager
4%
healthcare
4%
training
4%
customer services
4%
senior planner
4%
fca
4%
collections
4%
financial support
4%
calls
4%
data entry
4%
headquarters
4%
queries
4%
identifying issues
4%
client account manager
4%
client manager
4%
client relationship
4%
customer manager
4%
customer relationship manager
4%
customer service administrator
4%
customer service consultant
4%
relationship manager
4%
continuous improvement
4%
customer issues
4%
handle confidential information
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Team Leader skills and keywords or scan your CV to get a personalised score.