Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 40% of Complaints Manager job descriptions contained complaints as a required skill.

Keywords / Skills

Popularity

complaints
40%
customer service
40%
organisational skills
20%
communication skills
20%
microsoft office
20%
management skills
20%
customer satisfaction
20%
booking systems
20%
resident engagement
20%
customer services manager
20%
complaints manager
20%
complaints officer
20%
complaint handler
20%
telephone manner
20%
fca
20%
customer services
20%
customer complaints
20%
customer care
20%
conversation
20%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.