Complaints Handler Skills you Need for your CV and Career in Customer Service
Complaints Handler Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Complaints Handler role. We ranked the top skills based on the percentage of Complaints Handler job descriptions they appeared on. For example, 75% of Complaints Handler job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
75%
complaints
42%
customer complaints
26%
complaints handler
13%
customer satisfaction
10%
call centre
10%
customer service advisor
7%
communication skills
7%
complaints handling
7%
complaint
7%
case management
7%
fos
7%
administrative duties
7%
administration
7%
computer literate
7%
estimates
7%
invoicing
7%
logistics
7%
organisational skills
7%
problem solving
7%
report writing
7%
customer retention
7%
telephone manner
7%
complaint management
7%
call handler
7%
contact centre
7%
contact centre agent
4%
letter writing
4%
fca
4%
resolving
4%
mortgage
4%
calls
4%
customer service agent
4%
call center
4%
delivering exceptional customer service
4%
insurance
4%
customer advisor
4%
escalation resolution
4%
resolve issues
4%
remote
4%
admin
4%
hospitality
4%
resolving issues
4%
complaint handler
4%
inbound
4%
escalations
4%
law
4%
client team enquiries assistant
4%
legal
4%
customer facing
4%
customer service representative
4%
office based
4%
scheduler
4%
customer services executive
4%
retail
4%
scheduling
4%
enquiries advisor
4%
mediation
4%
enquiries assistant
4%
negotiation
4%
enquiries executive
4%
business support
4%
office support
4%
complaint handling
4%
csa
4%
repairs
4%
construction
4%
complaints advisor
4%
email clients
4%
Improve your CV's success rate by using these Complaints Handler skills and keywords or scan your CV to get a personalised score.