Complaints Handler Skills you Need for your CV and Career in Customer Service

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Complaints Handler Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Handler role. We ranked the top skills based on the percentage of Complaints Handler job descriptions they appeared on. For example, 75% of Complaints Handler job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
complaints
34%
call center
25%
claims
17%
telephone manner
17%
communication
17%
organisation
17%
process
17%
cemap
9%
customer care
9%
customer complaints
9%
customer services
9%
flooring
9%
problem solving
9%
clients
9%
transparency
9%
financial services
9%
assessing
9%
claims handling
9%
empathy
9%
insurance
9%
adaptability
9%
customer engagement
9%
personal touch
9%
call handler
9%
enquiries
9%
admin
9%
calls
9%
contact centre
9%
customer queries
9%
customer support
9%
queries
9%
supportive
9%
written communication
9%
conversation
9%
complaints handler
9%
customer service administrator
9%
customer service advisor
9%
customer service representative
9%
attention to detail
9%
bikes
9%
cycling
9%
communication skills
9%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Handler skills and keywords or scan your CV to get a personalised score.