Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 48% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
48%
collections agent
43%
collections advisor
37%
fca
27%
call centre
27%
mortgage
16%
collections
16%
inbound
11%
calls
11%
outbound
11%
insurance
11%
customer service advisor
11%
arrears
11%
administrator
11%
vulnerability
11%
empathy
11%
coordinator
6%
admin
6%
credit control
6%
purchase ledger
6%
telephone manner
6%
call handler
6%
contact centre
6%
orders
6%
payments
6%
queries
6%
collections specialist
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.