Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 59% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
59%
collections
42%
call centre
30%
arrears
18%
collections agent
18%
warranty
18%
customer complaints
12%
customer relationship manager
12%
customer support
12%
data entry
12%
relations manager
12%
customer retention manager
12%
inbound sales
12%
implementation manager
12%
client relationship manager
12%
client services
12%
client support
12%
call handler
12%
customer service advisor
12%
customer service assistant
12%
negotiation
12%
resilience
6%
credit
6%
calls
6%
wellbeing
6%
debt
6%
debts
6%
customer
6%
technical support
6%
sales
6%
consumer
6%
agent
6%
advisor
6%
aftersales
6%
manufacture
6%
operational excellence
6%
power tools
6%
rights
6%
b2c
6%
financial services
6%
inbound customer service
6%
car rental
6%
customer services
6%
electric vehicles
6%
resolving issues
6%
aviation
6%
credit control
6%
debt recovery
6%
b2b
6%
delivery management
6%
claims management
6%
consumer rights
6%
crm
6%
logistics
6%
microsoft excel
6%
operations
6%
supply chain
6%
call centre agent
6%
claims and complaints
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.