Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 53% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
53%
crm
30%
customer complaints
30%
case management
24%
call centre
24%
couriers
24%
ecommerce
24%
sap
24%
queries
18%
reporting
18%
collections
12%
communication skills
12%
customer services
12%
organisational skills
12%
microsoft word
12%
data
12%
administrative duties
12%
calls
12%
interpersonal skills
6%
telecommunications
6%
operational systems
6%
applications
6%
microsoft excel
6%
debt management
6%
account management
6%
writing
6%
regulatory
6%
relationship management
6%
customer support
6%
training
6%
healthcare insurance
6%
case
6%
insurance claims
6%
private health
6%
customer service lead
6%
salesforce administrator
6%
support engineers
6%
inquiries
6%
property
6%
sales administration
6%
case executive
6%
case worker
6%
conveyancing
6%
remortgage
6%
fraud
6%
complaints
6%
customer outcomes
6%
financial background
6%
arrears
6%
consumer duty
6%
fca
6%
litigation
6%
negotiation skills
6%
recoveries
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.