Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 37% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
37%
case management
16%
customer complaints
11%
claims handling
11%
crm
11%
it skills
6%
enquiries advisor
6%
customer services executive
6%
customer services
6%
customer service executive
6%
customer assistant
6%
customer aid
6%
client team enquiries
6%
client service
6%
client advisor
6%
enquiries executive
6%
health safety
6%
communication skills
6%
administration
6%
spanish
6%
or italian
6%
german
6%
business strategy
6%
call centre
6%
complaints handler
6%
customer relationship manager
6%
implementation manager
6%
complaint management
6%
client relationship manager
6%
housing ombudsman
6%
housing advisor
6%
customer service advisor
6%
inbound sales
6%
customer retention manager
6%
client support
6%
client services
6%
cmc
6%
accounting services
6%
order processing
6%
e-commerce
6%
relations manager
6%
senior advisor
6%
recruitment
6%
construction
6%
client services manager
6%
sales order processing
6%
microsoft office
6%
general admin
6%
customer communication
6%
day-to-day management of campaigns
6%
build and maintain relationships with clients
6%
call management
6%
contact centre manager
6%
management
6%
leadership
6%
development opportunities
6%
coaching
6%
admin
6%
performance management
6%
customer insight
6%
customer experience
6%
sand
6%
problem solving
6%
organisational skills
6%
logistics
6%
invoicing
6%
estimates
6%
computer literate
6%
administrative duties
6%
service delivery manager
6%
senior customer service manager
6%
report writing
6%
reliable
6%
quality manager
6%
q
6%
operations manager
6%
operations assistant
6%
customer support manager
6%
customer services manager
6%
customer operations manager
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.