Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

Share

Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 45% of Call Centre Team Leader job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
45%
team leader
45%
customer service
41%
contact centre
19%
customer support
19%
customer service supervisor
12%
customer service manager
12%
inbound call centre
12%
complaint handling
12%
management
8%
customer services
8%
call centre manager
8%
team management
8%
emergency services
8%
fast paced environment
8%
organisational skills
8%
customer service team leader
8%
supervisor
8%
manager
8%
hospitality
4%
senior planner
4%
customer service advisor
4%
spanish
4%
senior scheduler
4%
kpi
4%
call centre supervisor
4%
customer experience
4%
medical
4%
healthcare
4%
supervising
4%
advisors
4%
collections
4%
customer contact
4%
income protection
4%
key performance indicators
4%
performance reviews
4%
telephony
4%
productivity
4%
admin
4%
communication
4%
team player
4%
phone
4%
inbound
4%
data entry
4%
ftc
4%
administration
4%
supervisory experience
4%
client team enquiries assistant
4%
customer service administrator
4%
customer service consultant
4%
customer service representative
4%
customer services executive
4%
enquiries advisor
4%
enquiries assistant
4%
enquiries executive
4%
call logging
4%
calls
4%
planner scheduler
4%
compliance
4%
customer service management
4%
csa
4%
customer advisor
4%
call centre manger
4%
call centre team leader
4%
internal sales manager
4%
sales manager
4%
communicator
4%
leadership
4%
sales
4%
communication skills
4%
complaints
4%
enquiries
4%
debt
4%
call handler
4%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.