Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 59% of Call Centre Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
59%
customer service representative
46%
working remotely
38%
market research
38%
call centre
34%
customer service administrator
25%
customer service advisor
21%
customer services executive
21%
banking
21%
csr
21%
inbound
21%
outbound
21%
first direct
21%
enquiries executive
17%
client team enquiries assistant
17%
enquiries advisor
17%
enquiries assistant
17%
call centre agent
17%
front of house assistant
17%
call centre advisor
17%
contact centre
13%
pensions
5%
financial services
5%
answering telephones
5%
digital banking
5%
customer support
5%
communication skills
5%
customer services
5%
customer service executive
5%
customer service consultant
5%
customer advisor
5%
customer
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.