Call Centre Operator Skills you Need for your CV and Career in Customer Service

Share

Call Centre Operator Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Operator role. We ranked the top skills based on the percentage of Call Centre Operator job descriptions they appeared on. For example, 50% of Call Centre Operator job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
50%
customer service
40%
contact centre
40%
call handler
30%
call centre agent
20%
customer service advisor
20%
office work
20%
hybrid
20%
agent
20%
calls
20%
call logging
10%
inbound
10%
telephone reception
10%
admin
10%
customer care
10%
customer services
10%
emails
10%
ms office
10%
organised
10%
webchat
10%
administrative
10%
nottingham
10%
burton on trent
10%
birmingham
10%
service level agreements
10%
queries
10%
payroll
10%
onboarding
10%
empathy
10%
communication skills
10%
advisory
10%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Operator skills and keywords or scan your CV to get a personalised score.