FrançaisCall Centre Manager Skills you Need for your CV and Career in Customer Service
Call Centre Manager Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 39% of Call Centre Manager job descriptions contained team leader as a required skill.
Keywords / Skills
Popularity
team leader
39%
call centre
39%
customer service
28%
contact centre
17%
customer service manager
12%
supervisor
12%
customer services
12%
team management
12%
supervisory experience
12%
customer support
12%
customer service team leader
12%
sales
12%
financial institutions
6%
training
6%
account manager
6%
healthcare
6%
medical
6%
spanish
6%
manager
6%
senior planner
6%
personnel
6%
appraisals
6%
sap system
6%
outbound calls
6%
senior scheduler
6%
call centre manager
6%
call centre supervisor
6%
customer care
6%
management
6%
performance management
6%
quality assurance
6%
collections
6%
customer contact
6%
income protection
6%
key performance indicators
6%
performance reviews
6%
productivity
6%
customer experience
6%
supervising
6%
microsoft office
6%
supply chain
6%
call management
6%
call monitoring
6%
customer complaints
6%
enquiries
6%
existing clients
6%
telephone manner
6%
complaint handling
6%
inbound call centre
6%
aviation
6%
call centre agent
6%
data entry
6%
logistics
6%
operations
6%
customer service supervisor
6%
warranty
6%
claims and complaints
6%
delivery management
6%
call handler
6%
csa
6%
customer service advisor
6%
compliance
6%
customer service management
6%
client
6%
consumer
6%
customer
6%
representative
6%
hospitality
6%
Improve your CV's success rate by using these Call Centre Manager skills and keywords or scan your CV to get a personalised score.