Call Centre Agent Skills you Need for your CV and Career in Customer Service
Call Centre Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 60% of Call Centre Agent job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
60%
customer service
40%
customer service advisor
25%
call centre agent
25%
working remotely
20%
market research
20%
call centre advisor
20%
aviation
15%
administration duties
10%
claims and complaints
5%
calls
5%
customer care
5%
microsoft office
5%
outbound calls
5%
sales
5%
sap system
5%
supervisory experience
5%
team leader
5%
arrears
5%
data entry
5%
delivery management
5%
logistics
5%
operations
5%
supply chain
5%
warranty
5%
administrative
5%
gujarati
5%
negotiation
5%
collections
5%
contact centre
5%
representative
5%
customer
5%
consumer
5%
client
5%
telesales
5%
inbound calls
5%
call handler
5%
insurance
5%
customer service agent
5%
contact centre agent
5%
Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.