FrançaisCall Centre Skills you Need for your CV and Career in Customer Service
Call Centre Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 69% of Call Centre job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
69%
customer service
46%
customer services
23%
contact centre
23%
telesales agent
19%
outbound calling
19%
scheduling
19%
telesales
19%
call handler
14%
aviation
10%
call advisor
10%
contact centre agent
10%
customer service call centre
10%
customer service officer
10%
entry level roles
10%
inbound call centre
10%
call centre agent
10%
team leader
10%
call centre team leader
5%
customer service manager
5%
internal sales manager
5%
call centre manger
5%
customer service/call centre
5%
sales manager
5%
inbound calls
5%
administration
5%
public sector
5%
hospitality
5%
supervisor
5%
claims and complaints
5%
data entry
5%
delivery management
5%
logistics
5%
operations
5%
supply chain
5%
warranty
5%
communication
5%
ms office
5%
query handling
5%
quality and performance
5%
bookings
5%
complaints handler
5%
customer service admin
5%
inbound
5%
purchase orders
5%
quotations
5%
receptionist
5%
retentions advisor
5%
audit
5%
call quality
5%
compliance
5%
finance
5%
performance analyst
5%
customer service agent
5%
quality assurance
5%
quality checking
5%
account manager
5%
call management
5%
call monitoring
5%
customer complaints
5%
planner scheduler
5%
administration duties
5%
administrator
5%
administrative
5%
call centre advisor
5%
call centre assistant
5%
Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.