Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 50% of Call Centre job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
50%
customer service
50%
contact centre
29%
call handler
22%
calls
22%
communications
15%
administrative
15%
admin
15%
interaction
15%
agent
15%
sales
15%
call logging
15%
call centre agent
15%
hybrid
15%
office work
15%
customer service advisor
15%
ms office
8%
written communication
8%
organised
8%
webchat
8%
telephone reception
8%
admin manager
8%
administration
8%
advisor
8%
complaints
8%
management
8%
manager
8%
office manager
8%
service skills
8%
supportive
8%
team leader
8%
payroll
8%
commission
8%
financial services
8%
work ethic
8%
contact/ call centre advisor
8%
advisory
8%
communication skills
8%
empathy
8%
onboarding
8%
emails
8%
queries
8%
service level agreements
8%
birmingham
8%
burton on trent
8%
nottingham
8%
customer care
8%
customer services
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.