Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 69% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
69%
customer service
32%
customer service advisor
27%
call centre agent
27%
working remotely
22%
market research
22%
call centre advisor
22%
collections
11%
negotiation
11%
arrears
11%
aviation
11%
contact centre
11%
data entry
11%
asbestos
6%
warranty
6%
supply chain
6%
operations
6%
logistics
6%
delivery management
6%
claims and complaints
6%
waste management
6%
waste
6%
skip hire
6%
manager
6%
hazardous waste
6%
demolition
6%
customer service manager
6%
construction
6%
insurance
6%
communication skills
6%
queries
6%
protection
6%
data
6%
administration
6%
microsoft excel
6%
microsoft office
6%
telephone manner
6%
contact centre agent
6%
customer service agent
6%
administration duties
6%
telesales
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.