Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 34% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
34%
customer service
34%
customer service advisor
34%
call centre agent
34%
contact centre
34%
webchat
17%
agent
17%
organised
17%
ms office
17%
emails
17%
customer services
17%
customer care
17%
calls
17%
admin
17%
assistant
17%
office work
17%
hybrid
17%
call handler
17%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.