Service Desk Skills you Need for your CV and Career in It & Telecoms

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Service Desk Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk role. We ranked the top skills based on the percentage of Service Desk job descriptions they appeared on. For example, 29% of Service Desk job descriptions contained msp as a required skill.

Keywords / Skills

Popularity

msp
29%
windows
29%
microsoft office
29%
technical support
29%
service desk
29%
service delivery
29%
itil
29%
windows server
29%
sharepoint
29%
microsoft gold partner
29%
it support
29%
it service desk
29%
it infrastructure
29%
chelmsford
29%
1st line
29%
2nd line
29%
3rd line
29%
azure
29%
bishops stortford
29%
it helpdesk
29%
endpoint
29%
essex
29%
harlow
29%
hertfordshire
29%
intune
29%
planning
15%
system testing
15%
problem solving
15%
help desk support
15%
project management
15%
enjoy challenges
15%
communication skills
15%
analyst
15%
resets
15%
software installation
15%
patch management
15%
password resets
15%
o365
15%
itsmf
15%
infrastructure
15%
helpdesk
15%
customer service
15%
customer satisfaction
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Service Desk skills and keywords or scan your CV to get a personalised score.