Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

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Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 55% of Service Desk Support Analyst job descriptions contained 1st line as a required skill.

Keywords / Skills

Popularity

1st line
55%
2nd line
37%
service desk
37%
active directory
28%
legal
28%
1st line support
28%
office 365
28%
it support
28%
service desk analyst
28%
azure
19%
asap
19%
liverpool
19%
intune
19%
tech support
19%
it engineer
19%
it technician
19%
dhcp
19%
customer service
19%
software
19%
windows server
19%
2nd line support technician
10%
law
10%
solicitors
10%
desktop
10%
vpn
10%
hardware
10%
windows
10%
helpdesk
10%
help desk
10%
outlook
10%
ms o365
10%
analytical
10%
3rd parties
10%
2nd line support
10%
communication skills
10%
managed service provider
10%
distribution
10%
resilience
10%
onedrive
10%
service level agreements
10%
it support technician
10%
sharepoint
10%
analyst
10%
microsoft exchange
10%
o365
10%
troubleshooting
10%
remote desktop
10%
microsoft office
10%
sccm
10%
ad
10%
virtualization
10%
service desk management
10%
dns
10%
windows azure
10%
servicenow
10%
it analyst
10%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.