Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

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Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 43% of Service Desk Support Analyst job descriptions contained 1st line as a required skill.

Keywords / Skills

Popularity

1st line
43%
2nd line
43%
software development
29%
it technician
29%
excel
15%
technical support engineer
15%
analyst
15%
desktop computers
15%
help desk support
15%
helpdesk
15%
infrastructure
15%
technology
15%
windows
15%
1st line support
15%
2nd line support
15%
customer service
15%
it systems support
15%
inbound calls
15%
it helpdesk
15%
it support
15%
itil
15%
microsoft suite
15%
nppv3
15%
security clearance
15%
shift work
15%
telephony
15%
networks
15%
administrative support
15%
line support
15%
software
15%
software implementation
15%
test scripts
15%
training
15%
active directory experience
15%
service desk
15%
ticketing
15%
change management
15%
technical customer support
15%
service delivery
15%
troubleshooting
15%
customer services
15%
customer support
15%
ict technician
15%
information technology
15%
remote support
15%
administrative processes
15%
it systems technician
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.