Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

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Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 72% of Service Desk Support Analyst job descriptions contained helpdesk as a required skill.

Keywords / Skills

Popularity

helpdesk
72%
1st line
58%
software
58%
service desk
58%
pc
43%
it support
29%
customer service
15%
help desk
15%
ict engineer
15%
it technician
15%
second line
15%
support desk
15%
support engineer
15%
1st line support
15%
customer support
15%
first line support
15%
i.t
15%
windows
15%
2nd line
15%
information technology
15%
analytical
15%
communication skills
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.