Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

Share

Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 40% of Service Desk Support Analyst job descriptions contained service desk as a required skill.

Keywords / Skills

Popularity

service desk
40%
itil
40%
customer service
20%
technical support
20%
service delivery
20%
software development
20%
windows
20%
o365
20%
microsoft office
20%
troubleshooting
10%
communication skills
10%
network
10%
office 365
10%
pc
10%
windows 10
10%
administrative processes
10%
administrative support
10%
line support
10%
networks
10%
active directory
10%
software
10%
software implementation
10%
test scripts
10%
training
10%
change management
10%
multiple sites
10%
local authority
10%
end user
10%
1st line
10%
telephony
10%
telecoms
10%
telecommunications
10%
team management
10%
patch management
10%
password resets
10%
itsmf
10%
infrastructure
10%
helpdesk
10%
customer satisfaction
10%
software installation
10%
dns
10%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.