Senior Customer Service Advisor Skills you Need for your CV and Career in Customer Service

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Senior Customer Service Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Senior Customer Service Advisor role. We ranked the top skills based on the percentage of Senior Customer Service Advisor job descriptions they appeared on. For example, 80% of Senior Customer Service Advisor job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
80%
communication skills
25%
call centre
21%
customer service advisor
21%
calls
17%
microsoft office
13%
contact centre
13%
hospitality
9%
customer services
9%
outbound calls
9%
retail
9%
regulations
9%
complaints
9%
order processing
9%
multi tasking
5%
customer complaints
5%
administrative support
5%
inbound calls
5%
highly detailed
5%
telephone manner
5%
call handling
5%
order processer
5%
time management
5%
admin
5%
web chat
5%
administrative
5%
care
5%
customer advisor
5%
customer support
5%
databases
5%
e-commerce
5%
interpersonal skills
5%
organisational skills
5%
enquiries
5%
phone skills
5%
crm
5%
data
5%
queries
5%
active team player
5%
computer literate
5%
account management
5%
client support
5%
inbound orders
5%
manchester
5%
appointments
5%
large volume
5%
service level agreements
5%
general administration
5%
operational support
5%
proposals
5%
quote
5%
advisor
5%
financial services
5%
advisory
5%
contractors
5%
onboarding
5%
payroll
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Senior Customer Service Advisor skills and keywords or scan your CV to get a personalised score.