Retail Customer Support Representative Skills you Need for your CV and Career in Customer Service

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Retail Customer Support Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Retail Customer Support Representative role. We ranked the top skills based on the percentage of Retail Customer Support Representative job descriptions they appeared on. For example, 75% of Retail Customer Support Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
sales
30%
call centre
25%
communication skills
16%
customer experience
14%
customer service representative
14%
customer service executive
14%
contact centre
12%
inbound calls
12%
customer retention
12%
customer care
12%
complaint handling
12%
front of house assistant
10%
enquiries executive
10%
enquiries assistant
10%
enquiries advisor
10%
client team enquiries assistant
10%
customer services executive
10%
customer services
10%
administrative
7%
technical support
7%
technical assistance
7%
customer service advisor
7%
hsbc
5%
treatment
5%
healthcare
5%
sap
5%
microsoft word
5%
microsoft excel
5%
banking
5%
bank
5%
assistant
5%
inbound sales
3%
customer care advisor
3%
client experience
3%
call centre agent
3%
sales admin
3%
french
3%
fairs
3%
sales administrator
3%
customer support
3%
crm
3%
b2b
3%
admin
3%
front of house
3%
social care
3%
telephone customer service representative
3%
financial services
3%
financial customer service
3%
customer services support
3%
customer services representative
3%
complaints advisor
3%
call handler
3%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Retail Customer Support Representative skills and keywords or scan your CV to get a personalised score.