Operations Manager Skills you Need for your CV and Career in Customer Service

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Operations Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for an Operations Manager role. We ranked the top skills based on the percentage of Operations Manager job descriptions they appeared on. For example, 46% of Operations Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
46%
management
28%
legislation
14%
contact centre operations manager
14%
account management
14%
contracts
14%
health
14%
operations
14%
team leader
10%
contact centre manager
10%
customer service manager
10%
operations manager
5%
client liaison
5%
call centre
5%
leadership
5%
consumer products
5%
management skills
5%
innovation
5%
microsoft office
5%
live chat
5%
planning
5%
project
5%
analytical
5%
interpersonal skills
5%
customer care
5%
commercial awareness
5%
team management
5%
new homes
5%
operational excellence
5%
contact centre team leader
5%
administrative support
5%
performance management
5%
customer service team leader
5%
calls
5%
banking
5%
insurance
5%
call centre manager
5%
retail
5%
finance
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Operations Manager skills and keywords or scan your CV to get a personalised score.