Helpdesk Skills you Need for your CV and Career in Customer Service

Share

Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 70% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
70%
helpdesk
40%
telephone manner
30%
helpdesk advisor
20%
zendesk
20%
crm
20%
b2b
20%
inbound customer service agent
20%
admin
20%
customer service representative
20%
customer service executive
20%
customer service agent
20%
customer service advisor
20%
contact centre advisor
20%
communication skills
20%
switchboard
20%
administrative
10%
customer contact centre advisor
10%
facilities helpdesk advisor
10%
answering telephones
10%
call centre
10%
call logging
10%
customer services
10%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.