Helpdesk Skills you Need for your CV and Career in Customer Service

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Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 83% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
83%
banking
61%
contact centre
57%
inbound
48%
customer service representative
48%
first direct
48%
customer service advisor
40%
outbound
40%
bank
31%
call centre
31%
csr
27%
customer
22%
helpdesk
18%
calls
18%
digital banking
14%
contact center
14%
assistant
9%
hsbc
9%
inbound calls
5%
client management
5%
finances
5%
financial services
5%
coordinators
5%
facilities management
5%
booking systems
5%
scheduling
5%
call management
5%
progression
5%
computer literate
5%
retail
5%
service sector
5%
communication skills
5%
ms programs
5%
sales support
5%
time management
5%
it support
5%
acceptance testing
5%
collections
5%
debt management
5%
administration
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.