Helpdesk Skills you Need for your CV and Career in Customer Service

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Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 72% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
72%
helpdesk
34%
customer service representative
24%
banking
20%
telephone manner
20%
hsbc
15%
communication skills
15%
bank
15%
assistant
15%
customer services
10%
inbound customer service agent
10%
helpdesk advisor
10%
customer service executive
10%
customer service agent
10%
customer service advisor
10%
contact centre advisor
10%
switchboard
10%
admin
10%
resource allocation
5%
resource
5%
resourcing
5%
sap crm
5%
it support
5%
customer support
5%
operational support
5%
call logging
5%
retail
5%
technical support
5%
administrative
5%
customer contact centre advisor
5%
facilities helpdesk advisor
5%
acceptance testing
5%
first direct
5%
inbound
5%
outbound
5%
'customer service'
5%
communicator
5%
contact centre
5%
service desk
5%
call centre
5%
computer literate
5%
csr
5%
ticketing systems
5%
advisor
5%
written communication
5%
technology
5%
customer service consultant
5%
german
5%
crm
5%
crm databases
5%
microsoft crm
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.