Helpdesk Skills you Need for your CV and Career in Customer Service

Share

Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 77% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
77%
helpdesk
30%
customer service representative
24%
assistant
18%
bank
18%
banking
18%
hsbc
18%
crm
18%
zendesk
12%
admin
12%
switchboard
12%
communication skills
12%
telephone manner
12%
contact centre advisor
12%
customer service advisor
12%
customer service agent
12%
customer service executive
12%
helpdesk advisor
12%
inbound customer service agent
12%
customer services
12%
b2b
12%
administrative
6%
customer contact centre advisor
6%
facilities helpdesk advisor
6%
customer support
6%
technical support
6%
retail
6%
call logging
6%
operational support
6%
ticketing systems
6%
it support
6%
sap crm
6%
resourcing
6%
resource allocation
6%
resource
6%
microsoft crm
6%
crm databases
6%
customer service consultant
6%
advisor
6%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.