Helpdesk Administrator Skills you Need for your CV and Career in Customer Service

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Helpdesk Administrator Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk Administrator role. We ranked the top skills based on the percentage of Helpdesk Administrator job descriptions they appeared on. For example, 67% of Helpdesk Administrator job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
67%
communication skills
34%
calls
34%
highly detailed
34%
helpdesk
34%
microsoft office
34%
multi tasking
34%
telephone manner
34%
shaping
17%
caring
17%
complaints
17%
service level agreements
17%
external clients
17%
support functions
17%
supportive
17%
teamwork
17%
volumes
17%
friendly personality
17%
1st line
17%
customer queries
17%
client confidentiality
17%
change requests
17%
account manager
17%
technical support
17%
service desk
17%
line support
17%
it support
17%
customer support
17%
call logging
17%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Helpdesk Administrator skills and keywords or scan your CV to get a personalised score.