Help Desk Specialist Skills you Need for your CV and Career in Customer Service

Share

Help Desk Specialist Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Help Desk Specialist role. We ranked the top skills based on the percentage of Help Desk Specialist job descriptions they appeared on. For example, 40% of Help Desk Specialist job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
40%
administration
20%
data entry
20%
'customer service'
20%
contact centre
20%
customers
20%
emails
20%
insurance
20%
retention
20%
admin
20%
customer success
20%
helpdesk
20%
key accounts
20%
administrative
20%
english
20%
inquiries
20%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Help Desk Specialist skills and keywords or scan your CV to get a personalised score.