FrançaisCustomer Support Skills you Need for your CV and Career in It & Telecoms
Customer Support Skills List in It & Telecoms
Below we have compiled a list of the most popular skills for a Customer Support role. We ranked the top skills based on the percentage of Customer Support job descriptions they appeared on. For example, 53% of Customer Support job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
53%
software
20%
customer support
20%
service desk
15%
saas
15%
technical support
15%
1st line
15%
helpdesk
15%
it support
10%
analyst
10%
graduate entry
10%
crm
10%
technology
10%
troubleshooting
10%
1st line service desk
10%
1st line support
10%
ms office
5%
social media
5%
acd
5%
communication skills
5%
telecommunications
5%
application support
5%
english
5%
bespoke
5%
accounting
5%
contact center
5%
windows
5%
support analyst
5%
desktop support
5%
written communication
5%
billing
5%
ivr
5%
2nd line
5%
billing systems
5%
mysql
5%
admin
5%
customer services
5%
networking
5%
apache
5%
remote
5%
institutions
5%
line support
5%
sip
5%
management software
5%
windows servers
5%
xslt
5%
b2b sales
5%
accountancy
5%
building relationships
5%
operating systems
5%
communication
5%
financial services
5%
commercial awareness
5%
technically minded
5%
help desk
5%
data analysis
5%
negotiation
5%
itil
5%
testing
5%
organisational skills
5%
2nd line support
5%
Improve your CV's success rate by using these Customer Support skills and keywords or scan your CV to get a personalised score.