Customer Support Skills you Need for your CV and Career in Customer Service

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Customer Support Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support role. We ranked the top skills based on the percentage of Customer Support job descriptions they appeared on. For example, 74% of Customer Support job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
74%
customer support
22%
helpdesk
18%
insurance
18%
call centre
9%
technical support
9%
customer service advisor
9%
technology
9%
administration
9%
admin
9%
customer engagement
5%
data entry
5%
call handler
5%
membership
5%
telephone manner
5%
inbound call handler
5%
outbound calls
5%
engineering
5%
customer support officer
5%
business administration
5%
manufacturing
5%
web help desk
5%
queries
5%
project management
5%
web support
5%
website support
5%
customer satisfaction
5%
admin experience
5%
adviser
5%
telesales
5%
customer service manager
5%
customer service experience
5%
collections
5%
customer support manager
5%
excellent written and verbal communication
5%
customer
5%
people management
5%
finance
5%
process improvement
5%
motor
5%
1st line support
5%
sales admin
5%
regulated
5%
2nd line support
5%
answering incoming calls
5%
administrator
5%
help desk
5%
office administration
5%
contact centre
5%
saas
5%
order processing
5%
software
5%
advisor
5%
compliance
5%
zendesk
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support skills and keywords or scan your CV to get a personalised score.