Customer Support Representative Skills you Need for your CV and Career in Customer Service

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Customer Support Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support Representative role. We ranked the top skills based on the percentage of Customer Support Representative job descriptions they appeared on. For example, 89% of Customer Support Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
89%
sales
15%
customer support
12%
communication skills
12%
crm
12%
admin
12%
customer services
12%
customer experience
9%
customer care
9%
call centre
9%
administrative
6%
sales support
6%
trade
6%
warehouse
6%
inbound calls
6%
telephone manner
6%
product support
6%
medical
6%
helpdesk
6%
healthcare
6%
finnish
6%
orders
6%
automotive
6%
organisational skills
6%
computer systems
6%
complaints
6%
databases
6%
advice
6%
upselling
6%
account management
6%
enquiries
6%
order processing
6%
parts
6%
invoicing
6%
technical support
3%
technical assistance
3%
communication
3%
customer service adviser
3%
it literate
3%
numeracy
3%
coaching
3%
customer service management
3%
manage client relationships
3%
sales administration
3%
clerical
3%
erp
3%
oracle
3%
salesforce
3%
process driven
3%
technology sales
3%
client requirements
3%
cold calling
3%
existing clients
3%
sales performance
3%
new business opportunities
3%
customer advisor
3%
aftersales
3%
sap
3%
call handler
3%
customer service executive
3%
retail
3%
account
3%
logistics
3%
administration
3%
invoices
3%
sales admin
3%
sales order processing
3%
complaint handling
3%
contact centre
3%
customer retention
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support Representative skills and keywords or scan your CV to get a personalised score.