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Customer Support Manager Skills in Customer Service

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Top Customer Support Manager skills in Customer Service

Below we've put together a list of the skills needed for Customer Support Manager. We ranked the top skills based on the percentage of Customer Support Manager job descriptions they appeared on. For example, 12% of Customer Support Manager job descriptions contained customer service as a skill.

The most common skills found on Customer Support Manager job descriptions in 2021.

Keywords Popularity
customer service
12%
Account Manager
5%

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Online Courses for Customer Support Manager

One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.

Customer Service Success: Take Your Skills to the Next Level

Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

Udemy logo 4.5 (181)
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Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

Udemy logo 4.7 (7,844)
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View Details on Udemy

Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!

Udemy logo 4.4 (7,510)
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View Details on Udemy

Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

Udemy logo 4.4 (9,742)
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View Details on Udemy

Customer Success Manager: Fundamentals to your CSM career

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

Udemy logo 4.4 (2,208)
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View Details on Udemy

Customer | How to Understand Customer Needs

Be guided on understanding the modern customer and how their needs have changed over time

Udemy logo 4.4 (3,584)
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View Details on Udemy

Customer Success | How to Understand Your Customers

Turn Listening into Fantastic Results

Udemy logo 4.4 (2,417)
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View Details on Udemy

[2021] Customer Service 2.0: Learn Digital Customer Service

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.

Udemy logo 4.5 (1,106)
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View Details on Udemy

Customer Success | How to Put Your Customers First

Succeeding in The Age of Me

Udemy logo 4.5 (1,318)
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View Details on Udemy

Customer | How to Build a Customer Service Strategy

For you and your team to be successful in providing great customer service, start by putting your customer first

Udemy logo 4.4 (1,981)
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View Details on Udemy

Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day

Udemy logo 4.4 (1,432)
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View Details on Udemy

Customer Success Manager (CSM) Elite

Accelerate your Customer Success career with actionable strategies you can implement immediately.

Udemy logo 4.6 (218)
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View Details on Udemy

Customer Service, Customer Support, And Customer Experience

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service

Udemy logo 4.7 (70)
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View Details on Udemy

Customer Service: Keep 'em coming back!

How to give the best customer service in your industry and keep those customers raving about your business.

Udemy logo 4.3 (1,374)
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View Details on Udemy

Customer Service: How to sell more without advertising

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.

Udemy logo 4.5 (680)
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View Details on Udemy

Customer Experience Management (CX): MASTERCLASS 2021

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

Udemy logo 4.4 (1,607)
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Customer Service English Essentials

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

Udemy logo 4.5 (2,545)
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Customer Service Training: Dealing with Difficult Customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

Udemy logo 4.7 (11)
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View Details on Udemy

Customer Success: How to Reduce Churn and Increase Retention

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

Udemy logo 4.4 (261)
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View Details on Udemy

Fundamentals of Real Customer Success

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

Udemy logo 4.3 (356)
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View Details on Udemy