Below we've put together a list of the skills needed for Customer Support Manager. We ranked the top skills based on the percentage of Customer Support Manager job descriptions they appeared on. For example, 12% of Customer Support Manager job descriptions contained customer service as a skill.
The most common skills found on Customer Support Manager job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers4.5 (181)
Master Customer Service using this practical customer care course4.7 (7,844)
Enhance your customer support and truly differentiate yourself from your competition!4.4 (7,510)
How to keep your head when everyone else is losing theirs4.4 (9,742)
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise4.4 (2,208)
Be guided on understanding the modern customer and how their needs have changed over time4.4 (3,584)
Turn Listening into Fantastic Results4.4 (2,417)
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.4.5 (1,106)
Succeeding in The Age of Me4.5 (1,318)
For you and your team to be successful in providing great customer service, start by putting your customer first4.4 (1,981)
Create More Real Value Every Day4.4 (1,432)
Accelerate your Customer Success career with actionable strategies you can implement immediately.4.6 (218)
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service4.7 (70)
How to give the best customer service in your industry and keep those customers raving about your business.4.3 (1,374)
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.4.5 (680)
#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.4.4 (1,607)
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.4.5 (2,545)
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills4.7 (11)
Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention4.4 (261)
Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.4.3 (356)