Customer Support Engineer Skills for your CV in the It & Telecoms Industry

Share

Customer Support Engineer Skills List in the It & Telecoms Industry

Below we have compiled a list of the most popular skills for a Customer Support Engineer role. We ranked the top skills based on the percentage of Customer Support Engineer job descriptions they appeared on. For example, 20% of Customer Support Engineer job descriptions contained 1st line as a required skill.

Skills

Popularity

1st line
20%
helpdesk
20%
it support
17%
communication skills
17%
customer service
17%
sql
17%
technical support
14%
customer support
10%
networking
10%
2nd line
10%
telephone manner
10%
software
10%
it support engineer
10%
network engineer
7%
windows server
7%
1st line support
7%
engineer
7%
service desk
7%
help desk
7%
iot
7%
2nd line support
7%
it engineer
7%
ms windows
7%
applications engineer
7%
web services
7%
sales engineer
7%
troubleshooting
7%
technical sales engineer
7%
windows
7%
3rd line support
7%
ccna
4%
3rd line support engineer
4%
it support technician
4%
desktop application support
4%
2nd line engineer
4%
ccnp
4%
data technology
4%
microsoft 365
4%
cisco
4%
msp
4%
microsoft technologies
4%
senior 1st line support engineer
4%
cloud
4%
avaya
4%
application support
4%
engineering
4%
saas
4%
network support
4%
audio
4%
telephony
4%
satellite communications
4%
technical
4%
sc clearance
4%
broadcasting
4%
french
4%
access control
4%
cctv
4%
application engineer
4%
technician
4%
security clearance
4%
it technician
4%
fire alarm
4%
reading
4%
application
4%
music technology
4%
building relationships
4%
fire control systems
4%
application support analyst
4%
linux
4%
server
4%
high pressure environment
4%
application support engineer
4%
voip
4%
problem solving
4%
woking
4%
2nd line support engineer
4%
timely decision making
4%
domain names
4%
3rd line infrastructure engineer
4%
sc cleared
4%
isp
4%
infrastructure engineer
4%
security cleared
4%
active directory
4%
it customer support
4%
analytical
4%
adsl
4%
it helpdesk
4%
1st line it support
4%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support Engineer skills and keywords or scan your CV to get a personalised score.