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Customer Support Agent Skills List in Customer Service

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Top Customer Support Agent skills in Customer Service

Below we've put together a list of the skills needed for a Customer Support Agent. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 24% of Customer Support Agent job descriptions contained Customer Service as a skill.

The most common skills found on Customer Support Agent job descriptions in 2021.

Keywords Popularity
Customer Service
24%
Communication Skills
7%

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Online Courses for Customer Support Agent

One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.

Zendesk Training for Customer Service Agents

How to provide great customer support using Zendesk, a course for beginners

Udemy logo 4.6 (326)
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Jira Service Desk Server for Agents

Learn about service level agreements and queues, building a customer support portal, and working with automation.

Udemy logo 4.1 (18)
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Freshdesk Fundamentals for New Agents

Learn how to use Freshdesk - The customer support software

Udemy logo 4.5 (198)
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Power of Customer Support Department

The Foundation Course by The Customer Support School

Udemy logo 4.2 (19)
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Customer Service, Customer Support, And Customer Experience

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service

Udemy logo 4.8 (59)
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View Details on Udemy

Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

Udemy logo 4.7 (7,384)
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Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!

Udemy logo 4.4 (7,297)
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Start your technology career in Customer Support / Help Desk

Without any degrees, certifications or experience, you can start your technology career in Customer Support / Help Desk.

Udemy logo 4.5 (19)
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Customer | How to Build a Customer Service Strategy

For you and your team to be successful in providing great customer service, start by putting your customer first

Udemy logo 4.3 (1,704)
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Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

Udemy logo 4.4 (9,346)
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Customer | How to Understand Customer Needs

Be guided on understanding the modern customer and how their needs have changed over time

Udemy logo 4.3 (3,414)
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Customer Support Team Leader Mastery Certification

By The Customer Support School

Udemy logo 5.0 (1)
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Start Improving Customer Service

Creating a Customer Service advantage in Your department or business through communication and Customer Management

Udemy logo 4.1 (2,006)
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Training for Customer service & Support

Professional Development English

Udemy logo 3.0 (2)
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The ISO 10000 series. Customer satisfaction manager.

Improve customer satisfaction with ISO standards.

Udemy logo 4.2 (7)
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Customer Success | How to Actively Engage Your Customers

Deliver an Exceptional Experience

Udemy logo 4.3 (2,038)
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Customer | How to Build Customer Loyalty

Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role

Udemy logo 4.3 (1,042)
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Customer Success | How to Understand Your Customers

Turn Listening into Fantastic Results

Udemy logo 4.5 (2,306)
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Talent Agent: Becoming an Agent and Getting Representation

Talent Agents are the key to connecting talent to productions.

Udemy logo 4.7 (145)
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Customer Service English Essentials

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

Udemy logo 4.5 (2,451)
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View Details on Udemy