Top Customer Support Agent skills in Customer Service
Below we've put together a list of the skills needed for a Customer Support Agent. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 24% of Customer Support Agent job descriptions contained Customer Service as a skill.
The most common skills found on Customer Support Agent job descriptions in 2021.
| Keywords | Popularity |
|---|---|
| Customer Service | 24% |
| Communication Skills | 7% |
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Online Courses for Customer Support Agent
One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
Zendesk Training for Customer Service Agents
How to provide great customer support using Zendesk, a course for beginners
4.6 (326)
Jira Service Desk Server for Agents
Learn about service level agreements and queues, building a customer support portal, and working with automation.
4.1 (18)Freshdesk Fundamentals for New Agents
Learn how to use Freshdesk - The customer support software
4.5 (198)Power of Customer Support Department
The Foundation Course by The Customer Support School
4.2 (19)Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
4.8 (59)Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
4.7 (7,384)Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
4.4 (7,297)Start your technology career in Customer Support / Help Desk
Without any degrees, certifications or experience, you can start your technology career in Customer Support / Help Desk.
4.5 (19)Customer | How to Build a Customer Service Strategy
For you and your team to be successful in providing great customer service, start by putting your customer first
4.3 (1,704)Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
4.4 (9,346)Customer | How to Understand Customer Needs
Be guided on understanding the modern customer and how their needs have changed over time
4.3 (3,414)Customer Support Team Leader Mastery Certification
By The Customer Support School
5.0 (1)Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management
4.1 (2,006)Training for Customer service & Support
Professional Development English
3.0 (2)The ISO 10000 series. Customer satisfaction manager.
Improve customer satisfaction with ISO standards.
4.2 (7)Customer Success | How to Actively Engage Your Customers
Deliver an Exceptional Experience
4.3 (2,038)Customer | How to Build Customer Loyalty
Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role
4.3 (1,042)Customer Success | How to Understand Your Customers
Turn Listening into Fantastic Results
4.5 (2,306)Talent Agent: Becoming an Agent and Getting Representation
Talent Agents are the key to connecting talent to productions.
4.7 (145)Customer Service English Essentials
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
4.5 (2,451)