Below we've put together a list of the skills needed for a Customer Support Agent. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 24% of Customer Support Agent job descriptions contained Customer Service as a skill.
The most common skills found on Customer Support Agent job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
How to provide great customer support using Zendesk, a course for beginners4.6 (326)
Learn about service level agreements and queues, building a customer support portal, and working with automation.4.1 (18)
Learn how to use Freshdesk - The customer support software4.5 (198)
The Foundation Course by The Customer Support School4.2 (19)
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service4.8 (59)
Master Customer Service using this practical customer care course4.7 (7,384)
Enhance your customer support and truly differentiate yourself from your competition!4.4 (7,297)
Without any degrees, certifications or experience, you can start your technology career in Customer Support / Help Desk.4.5 (19)
For you and your team to be successful in providing great customer service, start by putting your customer first4.3 (1,704)
How to keep your head when everyone else is losing theirs4.4 (9,346)
Be guided on understanding the modern customer and how their needs have changed over time4.3 (3,414)
By The Customer Support School5.0 (1)
Creating a Customer Service advantage in Your department or business through communication and Customer Management4.1 (2,006)
Professional Development English3.0 (2)
Improve customer satisfaction with ISO standards.4.2 (7)
Deliver an Exceptional Experience4.3 (2,038)
Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role4.3 (1,042)
Turn Listening into Fantastic Results4.5 (2,306)
Talent Agents are the key to connecting talent to productions.4.7 (145)
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.4.5 (2,451)