Customer Support Agent Skills you Need for your CV and Career in Customer Service

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Customer Support Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support Agent role. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 93% of Customer Support Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
93%
call centre
31%
ms office
24%
contact centre
24%
administration
24%
customer support
24%
graduate entry
16%
gdpr
16%
customer care
16%
communication
16%
database administration
16%
email
8%
inbound
8%
microsoft office
8%
telesales
8%
zendesk
8%
attention to detail
8%
order processing
8%
office based
8%
outbound
8%
telephone
8%
spanish
8%
telephony
8%
admin
8%
customer satisfaction
8%
emails
8%
dutch
8%
it literate
8%
chat
8%
french
8%
slas
8%
german
8%
b2b
8%
customer adviser
8%
customer support agent
8%
b2c
8%
customer experience
8%
london
8%
customer journey
8%
compliance
8%
travel
8%
customer service advisor
8%
excel
8%
financial services
8%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support Agent skills and keywords or scan your CV to get a personalised score.