Customer Services Skills you Need for your CV and Career in Customer Service

Share

Customer Services Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services role. We ranked the top skills based on the percentage of Customer Services job descriptions they appeared on. For example, 85% of Customer Services job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
85%
customer complaints
39%
call centre
39%
sap
24%
ecommerce
24%
crm
24%
couriers
24%
customer services
24%
customer queries
16%
motor insurance
8%
insurance
8%
in bound calls
8%
ms office
8%
outbound calls
8%
communication skills
8%
computer literate
8%
credit control
8%
crm system
8%
b2c
8%
administration
8%
tracking
8%
administrative
8%
telephony
8%
sales
8%
webchat
8%
email clients
8%
reviewing
8%
problem solving
8%
investigation
8%
cctv
8%
admin
8%
world class customer service
8%
general admin
8%
customer support
8%
product complaints
8%
order processing
8%
erp software
8%
data entry
8%
technical skills
8%
project work
8%
positive personality
8%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services skills and keywords or scan your CV to get a personalised score.