Customer Services Skills you Need for your CV and Career in Customer Service

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Customer Services Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services role. We ranked the top skills based on the percentage of Customer Services job descriptions they appeared on. For example, 63% of Customer Services job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
63%
customer services
25%
telephone manner
22%
call centre
16%
problem solving
16%
contact centre
13%
orders
10%
phone manner
10%
admin
10%
customer satisfaction
10%
customer care
10%
warehouse
7%
financial institutions
7%
management
7%
performance management
7%
trade
7%
parts
7%
written communication
7%
quality assurance
7%
crm databases
7%
sap
7%
bathrooms
7%
chat
7%
inbound
7%
manager
7%
communications
7%
crm
7%
maintaining relationships
7%
enquiries
7%
account manager
7%
order processing
7%
general admin
7%
retail
7%
public transport
7%
communication skills
7%
interaction
7%
west end
7%
complaints
7%
ms office
7%
automotive
7%
computer systems
7%
databases
7%
invoicing
7%
customer services and administration
4%
calls
4%
administrative support
4%
it administration
4%
data entry
4%
email clients
4%
apprentice
4%
apprenticeship
4%
deliveries
4%
escalation resolution
4%
attention to detail
4%
sales order processing
4%
sales order
4%
resolutions
4%
office skills
4%
customer complaints
4%
self motivated
4%
negotiation skills
4%
logistics
4%
international logistics
4%
freight forwarding
4%
call logging
4%
communication
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services skills and keywords or scan your CV to get a personalised score.