Customer Services Skills you Need for your CV and Career in Banking

Share

Customer Services Skills List in Banking

Below we have compiled a list of the most popular skills for a Customer Services role. We ranked the top skills based on the percentage of Customer Services job descriptions they appeared on. For example, 56% of Customer Services job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
56%
complaints
23%
call centre
12%
billing
12%
customer experience
12%
business services
12%
inbound calls
12%
client billing
12%
coaching
12%
data
12%
retail banking
12%
cantonese
12%
training
12%
private banking
12%
fluent mandarin
12%
banking
12%
manager
12%
retail
12%
financial advice
12%
financial planning
12%
governance
12%
regulatory requirements
12%
administrative support
12%
analytical
12%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services skills and keywords or scan your CV to get a personalised score.