Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 66% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
66%
call centre
27%
customer service advisor
16%
calls
14%
interpersonal skills
11%
customer support
11%
client services
11%
customer service administrator
8%
client relationship manager
8%
client support
8%
customer relationship manager
8%
customer retention manager
8%
implementation manager
8%
inbound sales
8%
relations manager
8%
b2b
8%
london
8%
travel
8%
b2c
8%
sales support
6%
customer services
6%
customer services administrator
6%
working remotely
6%
consumer debt
6%
debt management
6%
credit
6%
call centre advisor
6%
call centre agent
6%
market research
6%
customer service consultant
6%
client service
6%
business support
6%
customer service representative
6%
customer care
6%
telesales
6%
consumer
6%
customer
6%
sales
3%
asbestos
3%
outbound calls
3%
microsoft office
3%
waste management
3%
waste
3%
skip hire
3%
hazardous waste
3%
demolition
3%
customer service manager
3%
contact centre
3%
sap system
3%
supervisory experience
3%
team leader
3%
financial services
3%
enquiries assistant
3%
enquiries advisor
3%
dealer services
3%
advice
3%
client team enquiries assistant
3%
debt
3%
guidance
3%
customer services executive
3%
government
3%
communication skills
3%
crm
3%
customer complaints
3%
e-commerce
3%
microsoft excel
3%
microsoft word
3%
order processing
3%
organisational skills
3%
outlook
3%
powerpoint
3%
professional conduct
3%
written communication
3%
manager
3%
self management
3%
client relationship advisor
3%
administration
3%
client services executive
3%
customer relations
3%
customer service executive
3%
admin
3%
representative
3%
client
3%
front of house assistant
3%
enquiries executive
3%
construction
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.