Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 44% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
44%
contact centre
25%
customer service advisor
25%
call centre
19%
crm
13%
contact centre agent
13%
customer service agent
13%
hybrid
13%
technical support
13%
customer care
13%
customer services
13%
technology
13%
insurance
7%
office based
7%
booking system
7%
excel
7%
inbound calls
7%
consumer debt
7%
customer complaints
7%
egham
7%
debt management
7%
customer support
7%
e-commerce
7%
order processing
7%
complaints
7%
call centre agent
7%
customer satisfaction
7%
work from home
7%
responding
7%
account manager
7%
collections
7%
finance
7%
attention to detail
7%
credit
7%
fintech
7%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.