Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 71% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
71%
call centre
42%
calls
24%
interpersonal skills
18%
customer service advisor
18%
inbound sales
18%
client support
18%
client services
18%
credit
12%
working remotely
12%
call centre advisor
12%
consumer debt
12%
debt management
12%
call centre agent
12%
client relationship manager
12%
market research
12%
customer relationship manager
12%
customer retention manager
12%
implementation manager
12%
outbound calls
12%
relations manager
12%
guidance
6%
account manager
6%
sales executive
6%
internal account manager
6%
internal account executive
6%
telephone customer service
6%
collections assistant
6%
cold calling
6%
queries
6%
debt
6%
customer
6%
consumer
6%
advice
6%
dealer services
6%
telesales
6%
financial services
6%
customer support
6%
team leader
6%
supervisory experience
6%
sap system
6%
sales
6%
microsoft office
6%
customer care
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.