Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 63% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
63%
call centre
23%
customer service advisor
18%
client services
15%
inbound sales
12%
customer support
12%
calls
12%
client support
12%
interpersonal skills
9%
customer service administrator
9%
client relationship manager
9%
customer relationship manager
9%
customer retention manager
9%
implementation manager
9%
relations manager
9%
telesales
6%
consumer debt
6%
debt management
6%
sales support
6%
customer services administrator
6%
customer services
6%
customer service representative
6%
customer service consultant
6%
business support
6%
client service
6%
credit
6%
customer
6%
consumer
6%
market research
6%
call centre advisor
6%
call centre agent
6%
working remotely
6%
skip hire
3%
manager
3%
hazardous waste
3%
demolition
3%
customer service manager
3%
asbestos
3%
account manager
3%
collections assistant
3%
internal account executive
3%
internal account manager
3%
sales executive
3%
telephone customer service
3%
waste
3%
waste management
3%
customer care
3%
microsoft office
3%
outbound calls
3%
sales
3%
sap system
3%
supervisory experience
3%
team leader
3%
financial services
3%
guidance
3%
dealer services
3%
debt
3%
advice
3%
enquiries assistant
3%
crm
3%
communication skills
3%
administration
3%
admin
3%
representative
3%
client
3%
front of house assistant
3%
enquiries executive
3%
customer complaints
3%
enquiries advisor
3%
client team enquiries assistant
3%
customer services executive
3%
travel
3%
london
3%
b2c
3%
b2b
3%
construction
3%
e-commerce
3%
microsoft excel
3%
microsoft word
3%
order processing
3%
organisational skills
3%
outlook
3%
powerpoint
3%
professional conduct
3%
written communication
3%
government
3%
self management
3%
client relationship advisor
3%
client services executive
3%
customer relations
3%
customer service executive
3%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.