Below we've put together a list of the skills needed for Customer Services Agent. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 19% of Customer Services Agent job descriptions contained customer service as a skill.
The most common skills found on Customer Services Agent job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
How to provide great customer support using Zendesk, a course for beginners4.6 (376)
Master Customer Service using this practical customer care course4.7 (7,782)
Enhance your customer support and truly differentiate yourself from your competition!4.4 (7,486)
For you and your team to be successful in providing great customer service, start by putting your customer first4.4 (1,959)
Learn how to design,create , consume and secure SOAP and REST web services from scratch in easy steps.4.4 (7,160)
Build Java Web Services & REST API - RESTful & SOAP - with Spring & Spring Boot. Learn REST API & SOAP Web Services Now!4.4 (7,319)
Be guided on understanding the modern customer and how their needs have changed over time4.3 (3,559)
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills4.7 (11)
Creating a Customer Service advantage in Your department or business through communication and Customer Management4.1 (2,017)
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service4.7 (67)
Turn Listening into Fantastic Results4.4 (2,405)
Customer Service Sells. Great customer service experiences are a joy to us all, be the person customers rave about4.7 (94)
This course will introduce students to the Cloud, types of Cloud services, Azure services, and Azure PowerShell.4.1 (1,168)
Talent Agents are the key to connecting talent to productions.4.6 (148)
Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role4.3 (1,097)
Deliver an Exceptional Experience4.3 (2,135)
Improve Customer Experience by Learning How To Give Customer Service People Remember, Talk About & Comes Back to.4.6 (41)
#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.4.4 (1,604)
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.4.5 (2,537)
Creating customer value4.7 (33)