Customer Services Agent CV Keywords & Skills in the Customer Service Industry

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Customer Services Agent Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 80% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
80%
customer care
20%
customer services
20%
complaints
20%
financial services
20%
call centre
20%
contact centre
14%
admin
14%
bonus
14%
inbound
14%
calls
14%
sales
14%
customer complaints
14%
customer executive
14%
customer service executive
14%
waste management
7%
banking
7%
car rental
7%
helpdesk
7%
collections
7%
rental
7%
b2b
7%
financial assistance
7%
retentions
7%
telephony
7%
data
7%
computer literate
7%
car
7%
insurance
7%
customer service experience
7%
commission
7%
customer
7%
excellent communication skills
7%
kpi
7%
ote
7%
training
7%
retail
7%
client service manager
7%
sales agent
7%
customer service manager
7%
sales executive
7%
sales person
7%
spanish speaking
7%
targets
7%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.