Customer Services Agent Skills for your CV in the Customer Service Industry

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Customer Services Agent Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 87% of Customer Services Agent job descriptions contained customer service as a required skill.

Skills

Popularity

customer service
87%
call centre
47%
contact centre
27%
communication skills
14%
admin
14%
banking
14%
customer service advisor
14%
fraud
14%
inbound calls
14%
customer services administrator
7%
helpdesk engineer
7%
outbound calls
7%
digital
7%
sales administrator
7%
support technician
7%
progression
7%
executive
7%
sales support
7%
call center
7%
remote working
7%
calls
7%
collections
7%
temporary to permanent
7%
computer literate
7%
debt recovery
7%
travel
7%
customer satisfaction
7%
bromsgrove
7%
weekly pay
7%
problem solving
7%
contact center
7%
1st line support
7%
complaint handling
7%
customer advisor
7%
client services
7%
rapport building
7%
help desk support
7%
call handler
7%
receptionist
7%
customer relations
7%
complaints
7%
customer agent
7%
technical skills
7%
customer support
7%
emails
7%
financial services
7%
telephone manner
7%
customer excellence
7%
immediate start
7%
fraud agent
7%
customer service agent
7%
desk support
7%
advisor
7%
customer services
7%
helpdesk administrator
7%
live chat
7%
customer journey
7%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.