Customer Service Skills you Need for your CV and Career in Customer Service

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Customer Service Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service role. We ranked the top skills based on the percentage of Customer Service job descriptions they appeared on. For example, 92% of Customer Service job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
92%
customer service advisor
20%
inbound
16%
outbound
16%
crm
12%
administration
12%
customer service representative
12%
calls
12%
customer care
12%
cyber security
12%
software
12%
admin
12%
advisor
8%
administrative
8%
manchester
8%
communication skills
8%
manchester city centre
8%
receptionist
8%
stock management
4%
salford
4%
customer service manager
4%
customer service support
4%
hospitality
4%
customer advisor
4%
engineering
4%
call centre
4%
client team enquiries assistant
4%
sales
4%
customer services executive
4%
administrator
4%
complaints
4%
enquiries advisor
4%
agent
4%
queries
4%
enquiries assistant
4%
call
4%
service skills
4%
front of house assistant
4%
representative
4%
customer accounts
4%
team leader
4%
microsoft word
4%
bank
4%
insurance
4%
computer literate
4%
banking
4%
customer support
4%
customer
4%
renewals advisor
4%
customer operations
4%
first direct
4%
customer relations
4%
inbound calls
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service skills and keywords or scan your CV to get a personalised score.