Customer Service Skills for your CV in the Customer Service Industry

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Customer Service Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Service role. We ranked the top skills based on the percentage of Customer Service job descriptions they appeared on. For example, 75% of Customer Service job descriptions contained customer service as a required skill.

Skills

Popularity

customer service
75%
retail
17%
calls
17%
inbound
17%
customer service advisor
17%
customer service agent
17%
account manager
9%
computer literate
9%
homeworking
9%
building relationships
9%
english grammar
9%
hybrid working
9%
dashboard
9%
multi tasking
9%
inbound customer service
9%
enquiries
9%
accurate record keeping
9%
policies
9%
healthcare
9%
administration duties
9%
representative
9%
hospitality
9%
customer satisfaction
9%
work from home
9%
advisor
9%
customer service assistant
9%
sales
9%
time management
9%
collections
9%
amazon
9%
collections advisor
9%
customer retention
9%
call centre
9%
collections agent
9%
help desk
9%
communication skills
9%
order processing
9%
lloyds
9%
customer service administrator
9%
outbound
9%
perm
9%
outbound calls
9%
temp
9%
sales administration
9%
calming
9%
customer service representative
9%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Service skills and keywords or scan your CV to get a personalised score.