Customer Service Skills you Need for your CV and Career in Customer Service

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Customer Service Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service role. We ranked the top skills based on the percentage of Customer Service job descriptions they appeared on. For example, 69% of Customer Service job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
69%
customer service advisor
43%
call centre
27%
customer service representative
22%
inbound customer service
16%
customer service agent
11%
admin
11%
inbound sales
11%
outbound sales
11%
calls
11%
sales advisor
11%
sales exec
11%
call centre advisor
11%
call centre agent
11%
customer service officer
11%
retail
11%
queries
6%
temp
6%
collections
6%
telephone manner
6%
assistants
6%
collections advisor
6%
customer engagement
6%
safety
6%
collections agent
6%
customer experience
6%
training
6%
contact centre
6%
homeworking
6%
customer services
6%
customer service assistant
6%
customer care
6%
hybrid working
6%
estate agency
6%
computer literate
6%
data
6%
customer service experience
6%
renewable energy
6%
work from home
6%
excellent communication skills
6%
email
6%
property
6%
amazon
6%
customer service administrator
6%
phone
6%
graduate
6%
customer service executive
6%
helpdesk
6%
help desk
6%
helpline
6%
lloyds
6%
inbound
6%
communication skills
6%
perm
6%
outbound
6%
enquiries
6%
sales
6%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service skills and keywords or scan your CV to get a personalised score.