Customer Service Officer Skills you Need for your CV and Career in Customer Service

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Customer Service Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Officer role. We ranked the top skills based on the percentage of Customer Service Officer job descriptions they appeared on. For example, 88% of Customer Service Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
88%
call centre
38%
communication skills
32%
helpdesk
25%
verification
25%
amazon
13%
help desk
13%
lloyds
13%
perm
13%
retail
13%
temp
13%
administration
13%
customer care
7%
complaints handler
7%
problem solving
7%
customer complaints
7%
customer experience
7%
customer service administrator
7%
escalation resolution
7%
customer service officer
7%
fca
7%
maintenance coordinator
7%
financial services
7%
out of hours
7%
advisor
7%
weekends
7%
exceptional verbal
7%
care
7%
weekends only
7%
interpersonal skills
7%
customer
7%
positive team player
7%
enquiries
7%
time management
7%
organisational skills
7%
written communication
7%
queries
7%
call logging
7%
tax
7%
data inputting
7%
confidentiality
7%
payment taking
7%
meet deadlines
7%
administrator
7%
administrative support
7%
call handler
7%
empathy
7%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Officer skills and keywords or scan your CV to get a personalised score.