Customer Service Officer Skills you Need for your CV and Career in Customer Service

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Customer Service Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Officer role. We ranked the top skills based on the percentage of Customer Service Officer job descriptions they appeared on. For example, 71% of Customer Service Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
71%
customer service officer
17%
call centre
17%
helpdesk
13%
verification
13%
customer services
13%
administration
13%
customer care
13%
communication skills
13%
customer service representative
9%
customer services executive
9%
life science
9%
sales
9%
admin
9%
good communication
5%
liaising
5%
it literate
5%
meeting deadlines
5%
enquiries advisor
5%
working to deadlines
5%
mortgage lender
5%
enquiries assistant
5%
calls
5%
local authorities
5%
telephone based
5%
enquiries executive
5%
engineering
5%
meet deadlines
5%
banking
5%
front of house assistant
5%
written communication
5%
microsoft office
5%
civica
5%
client service
5%
report writing
5%
finance
5%
customer support
5%
hospitality
5%
customer aid
5%
leicester
5%
customer assistant
5%
retail
5%
customer service administrator
5%
administrator
5%
customer service consultant
5%
complaints
5%
customer service executive
5%
data protection act
5%
complaints coordinator
5%
care industry
5%
team building
5%
complaints officer
5%
attention to detail
5%
customer service advisor
5%
experience in similar role
5%
fca regulated
5%
client team enquiries assistant
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Officer skills and keywords or scan your CV to get a personalised score.