Customer Service Officer Skills you Need for your CV and Career in Customer Service

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Customer Service Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Officer role. We ranked the top skills based on the percentage of Customer Service Officer job descriptions they appeared on. For example, 94% of Customer Service Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
94%
call centre
34%
helpdesk
34%
communication skills
34%
housing
27%
verification
20%
admin
20%
problem solving
20%
chelmsford
14%
council
14%
essex
14%
administration
14%
housing association
14%
part time
14%
part time customer service
14%
public sector
14%
receptionist
14%
empathy
14%
programme manager
7%
queries
7%
workflow
7%
customer care
7%
switchboard
7%
telephone manner
7%
community management
7%
contact centre
7%
customer contact
7%
weekends
7%
walsall
7%
advisor
7%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Officer skills and keywords or scan your CV to get a personalised score.