Below we've put together a list of the skills needed for Customer Service Manager. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 11% of Customer Service Manager job descriptions contained Management as a skill.
The most common skills found on Customer Service Manager job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
A Step by Step Guide For Customer Service Professionals and Managers4.4 (69)
Master Customer Service using this practical customer care course4.7 (7,755)
Enhance your customer support and truly differentiate yourself from your competition!4.4 (7,462)
How to keep your head when everyone else is losing theirs4.4 (9,665)
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.4.5 (1,096)
For you and your team to be successful in providing great customer service, start by putting your customer first4.4 (1,950)
Be guided on understanding the modern customer and how their needs have changed over time4.4 (3,552)
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise4.4 (2,184)
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.4.5 (2,531)
Creating a Customer Service advantage in Your department or business through communication and Customer Management4.1 (2,016)
Deliver an Exceptional Experience4.3 (2,133)
Turn Listening into Fantastic Results4.4 (2,401)
How to give the best customer service in your industry and keep those customers raving about your business.4.2 (1,368)
Succeeding in The Age of Me4.4 (1,309)
Create More Real Value Every Day4.4 (1,424)
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers4.6 (180)
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills4.7 (11)
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.4.5 (676)
How to deal with dissatisfied and angry customers and create a human and excellent service4.6 (11)
An introduction to customer service and its importance in any business.4.4 (210)