Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 60% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
60%
customer service manager
34%
manager
26%
b2b
23%
management
19%
sales
12%
resolving
12%
supervisor
8%
asbestos
8%
complaint
8%
complaints
8%
customer complaints
8%
customer service management
8%
investigation
8%
motivation
8%
personal development
8%
crm
8%
drive improvement
8%
erp
8%
managing teams
8%
team leader
8%
sales order processing
8%
construction
8%
administration duties
8%
sap
8%
crm databases
8%
demolition
8%
hazardous waste
8%
skip hire
8%
waste
8%
waste management
8%
account manager
8%
business support
8%
client relationship
8%
enquiries
8%
orders
8%
queries
8%
team performance
4%
sla
4%
team manager
4%
admin
4%
administration
4%
senior management
4%
administrator
4%
customer support
4%
delivering exceptional customer service
4%
reporting
4%
sales admin
4%
strategy
4%
zendesk
4%
headcount
4%
resolving issues
4%
guidance
4%
customer satisfaction
4%
compliance
4%
team management
4%
kpi's
4%
fmcg
4%
outbound
4%
manufacturing
4%
inbound
4%
customer service representative
4%
customer service executive
4%
customer queries
4%
customer care
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.