Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 53% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
53%
customer service manager
35%
management
25%
manager
19%
account manager
10%
b2b
10%
complaints
7%
erp
7%
enquiries
7%
customer service management
7%
waste management
7%
waste
7%
skip hire
7%
hazardous waste
7%
demolition
7%
construction
7%
asbestos
7%
motivation
7%
customer complaints
7%
managing teams
7%
crm
7%
drive improvement
7%
customer services
7%
sales
7%
client relationship
7%
sales order processing
5%
communication skills
5%
resolving
5%
personal development
5%
investigation
5%
administration duties
5%
complaint
5%
business support
5%
team leader
5%
orders
5%
supervisor
5%
queries
5%
sap
5%
crm databases
5%
call centre
5%
outbound
3%
inbound
3%
customer service representative
3%
customer service executive
3%
national accounts
3%
customer care
3%
sales administration
3%
trade sales
3%
manufacturing
3%
problem solving
3%
team leadership
3%
customer queries
3%
client account manager
3%
team management
3%
supervisory experience
3%
compliance
3%
relationship manager
3%
customer service team leader
3%
customer relationship manager
3%
customer manager
3%
client manager
3%
office administration
3%
networking
3%
management skills
3%
automotive parts
3%
automotive industry
3%
automotive aftermarket
3%
strong communication skills
3%
microsoft office
3%
attention to detail
3%
data analysis
3%
customer experience
3%
automotive
3%
administration
3%
web based
3%
membership systems
3%
membership growth
3%
membership development
3%
general administration
3%
dealership
3%
customer engagement
3%
administrative support
3%
leadership
3%
finance
3%
analytical
3%
retail
3%
edi
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.