Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 48% of Customer Service Manager job descriptions contained customer service manager as a required skill.

Keywords / Skills

Popularity

customer service manager
48%
customer service
37%
management
14%
customer care
8%
account management
8%
customer service team leader
8%
team mentoring
6%
calls
6%
manager
6%
beauty
6%
ecommerce manager
6%
coaching
6%
internal sales manager
6%
team leader
6%
manager - customer service
6%
telesales manager
6%
staff training
3%
customer service consultant
3%
administrative duties
3%
leadership
3%
customer service coordinator
3%
logistics
3%
training
3%
cross selling
3%
customer service representative
3%
team management
3%
export
3%
customer service representatives
3%
transport
3%
delivering exceptional customer service
3%
senior management
3%
microsoft office
3%
customer support
3%
consumer products
3%
design
3%
b2b
3%
written communication
3%
leadership skills
3%
innovation
3%
construction
3%
management background
3%
live chat
3%
manufacturing
3%
customer experience
3%
new builds
3%
project
3%
people management
3%
customer liaison
3%
perfume
3%
own transport
3%
appointments
3%
premium
3%
new homes
3%
property
3%
production
3%
shipping
3%
senior customer service advisor
3%
motivation
3%
call centre
3%
call centre team leader
3%
advanced excel
3%
contact centre
3%
telephone
3%
business administration
3%
management skills
3%
client services manager
3%
customer service management
3%
communication skills
3%
csm
3%
client services team leader
3%
order processing
3%
crm
3%
sales training
3%
contact management
3%
sales administrator
3%
customer queries
3%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.