Customer Service Manager Skills for your CV in the Customer Service Industry

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Customer Service Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 45% of Customer Service Manager job descriptions contained customer service as a required skill.

Skills

Popularity

customer service
45%
customer service manager
39%
customer service management
12%
management
12%
sales
9%
customer care
6%
order processing
6%
customer service team leader
6%
office manager
6%
team leader
6%
internal sales manager
6%
team management
6%
telesales manager
6%
customer experience
6%
microsoft office
6%
customer satisfaction
6%
customer services
6%
administration
6%
team leadership
3%
written communication
3%
administration duties
3%
leadership
3%
administrative duties
3%
administrator
3%
management experience
3%
beauty
3%
international
3%
kpis
3%
ecommerce manager
3%
office support
3%
pivot tables
3%
ecommerce
3%
vlookups
3%
logistics
3%
kpi implementation
3%
customer retention
3%
building relationships
3%
perfume
3%
recruitment
3%
communication skills
3%
slas
3%
call management
3%
estimates
3%
transport
3%
team performance
3%
computer literate
3%
graphics
3%
website
3%
customer support
3%
call centre
3%
print
3%
customer complaints
3%
signage
3%
identify trends
3%
sales administrator
3%
business administration
3%
sales conversion
3%
calls
3%
crm
3%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.