Customer Service Manager Skills you Need for your CV and Career in Banking

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Customer Service Manager Skills List in Banking

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 29% of Customer Service Manager job descriptions contained banking as a required skill.

Keywords / Skills

Popularity

banking
29%
retail banking
25%
branch banking
22%
sales
19%
account opening
19%
cross selling
19%
new clients
19%
real estate finance
13%
property finance
10%
finance
10%
commercial banking
10%
management
10%
credit risk
10%
loan administration
10%
reporting
7%
product management
7%
aml
7%
communication skills
7%
relationship management
7%
portfolio management
7%
control
7%
flod testing
7%
private banking
7%
reconciliation
7%
product development
7%
proposition development
4%
zendesk
4%
programme manager
4%
anti money laundering
4%
loans administration manager
4%
implementation manager
4%
building relationships
4%
compliance
4%
team leadership
4%
business banking
4%
credit control
4%
due diligence
4%
current accounts
4%
credit analysis
4%
invoice finance
4%
manager
4%
existing clients
4%
high net worth individuals
4%
kyc
4%
product
4%
lending
4%
credit card
4%
bank
4%
new account opening
4%
problem solving
4%
fintech
4%
branch
4%
banking operations
4%
marketing
4%
branch management
4%
customer services
4%
kyc analyst
4%
retention
4%
branch manager
4%
store
4%
operations
4%
call centre
4%
branch operation
4%
customer queries
4%
financial sales
4%
customer service
4%
kpi reports
4%
mortgage lending
4%
financial services
4%
project work
4%
insurance
4%
tcf
4%
consumer duty
4%
team performance
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.