Customer Service Agent Skills for your CV in the Customer Service Industry

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Customer Service Agent Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 100% of Customer Service Agent job descriptions contained customer service as a required skill.

Skills

Popularity

customer service
100%
call centre
40%
empathy
40%
finance
40%
problem solving
40%
telephony
40%
administrative
20%
call logging
20%
contact centre
20%
customer service advisor
20%
inbound calls
20%
outbound calls
20%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.