Customer Service Agent Skills you Need for your CV and Career in Customer Service

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Customer Service Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 79% of Customer Service Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
79%
customer service representative
22%
queries
18%
training
18%
customer service advisor
18%
calls
18%
call centre
18%
customer support
18%
admin
14%
customer service administrator
14%
inbound
14%
administration
14%
customer services
14%
customer services administrator
9%
business support
9%
microsoft office
9%
client service
9%
answering calls
9%
order processing
9%
outbound
9%
customer service consultant
9%
sales support
9%
customer care
9%
customer service agent
9%
b2b
9%
communication
9%
collections
5%
office skills
5%
customer queries
5%
customer service assistant
5%
query resolution
5%
collections agent
5%
telephony
5%
telephone manner
5%
automotive
5%
dealership
5%
reception
5%
advisor
5%
client relationship advisor
5%
client services
5%
client services executive
5%
customer relations
5%
customer service executive
5%
enquiries
5%
emails
5%
client engagement
5%
live chat
5%
b2c
5%
london
5%
travel
5%
call
5%
contact centre
5%
email
5%
handler
5%
insurance
5%
outlook
5%
phone
5%
compliance
5%
call handler
5%
excel
5%
gdpr
5%
it literate
5%
ms office
5%
slas
5%
telephone
5%
client team enquiries assistant
5%
customer services executive
5%
enquiries advisor
5%
enquiries assistant
5%
enquiries executive
5%
front of house assistant
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.