Customer Service Agent Skills you Need for your CV and Career in Customer Service

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Customer Service Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 70% of Customer Service Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
70%
customer service advisor
31%
collections
24%
collections agent
24%
customer service agent
24%
call centre
16%
queries
16%
multi tasking
8%
customer support
8%
admin
8%
incoming calls
8%
administrator
8%
call centre agent
8%
call handler
8%
collections advisor
8%
customer service assistant
8%
friendly personality
8%
organisational skills
8%
ms office
8%
computer literate
8%
answering telephones
8%
training
8%
calls
8%
sap
8%
orders
8%
order processing
8%
customer services
8%
customer queries
8%
crm
8%
complaints
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.