Customer Service Agent Skills you Need for your CV and Career in Customer Service

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Customer Service Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 72% of Customer Service Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
72%
customer service representative
24%
customer service advisor
24%
call centre
20%
customer support
20%
calls
15%
admin
15%
administration
15%
training
15%
queries
15%
customer service agent
15%
customer services
15%
customer service administrator
15%
inbound
15%
answering calls
10%
sales support
10%
collections agent
10%
collections
10%
business support
10%
client service
10%
customer service consultant
10%
customer services administrator
10%
order processing
10%
microsoft office
10%
customer care
10%
outbound
10%
client services executive
5%
telephone manner
5%
outlook
5%
automotive
5%
dealership
5%
reception
5%
advisor
5%
b2b
5%
client relationship advisor
5%
client services
5%
query resolution
5%
customer relations
5%
insurance
5%
customer service executive
5%
enquiries
5%
handler
5%
email
5%
contact centre
5%
call
5%
enquiries assistant
5%
ms office
5%
gdpr
5%
slas
5%
telephone
5%
telephony
5%
excel
5%
client team enquiries assistant
5%
emails
5%
customer services executive
5%
enquiries advisor
5%
it literate
5%
enquiries executive
5%
front of house assistant
5%
call handler
5%
compliance
5%
communication
5%
customer service assistant
5%
customer queries
5%
phone
5%
office skills
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.